Privacy Policy

A legal disclaimer

Effective Date: 24.03.2026

At Isleborn Tours, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and services.

We process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

1. Data Controller

Isleborn Tours is the data controller responsible for your personal data.

Isleborn Tours
Fjalsvegur 32
Vestmanna
Faroe Islands

Email: info@isleborn.com

If you have any questions regarding this policy or how we process your data, you can contact us using the details above.

2. What is Personal Data

Personal data is any information that can identify you directly or indirectly. This includes, but is not limited to:

Name
Email address
Phone number
Address
Booking details
Travel information
Payment information
IP address and online identifiers

3. How We Collect Personal Data

We collect personal data that you voluntarily provide to us, primarily directly from you, but also in some cases from third parties.

3.1 Booking and Travel Information

When you make a booking with Isleborn Tours, we collect information necessary to organize your trip, including:

Full name
Email address
Phone number
Travel dates
Flight details
Payment information
Special requirements (such as dietary needs or preferences)
Information about other travelers included in the booking

Payment information is processed securely via trusted third-party payment providers.

If a booking includes multiple participants, we assume that the person making the booking has obtained consent to share the information of other travelers.

During your trip, we may also collect information such as:

Itinerary details
Ticket references
Services selected

3.2 Direct Communication

If you contact us via email, phone, or other channels, we may collect:

Name
Contact details
Booking reference
Any additional information you choose to provide

This may include information necessary to assist you, such as preferences or special conditions.

3.3 Newsletter and Marketing

If you subscribe to our newsletter, we collect:

Name
Email address

This is used to send travel inspiration, offers, updates, and relevant information. You may unsubscribe at any time. You also have the right to withdraw your consent to marketing at any time.

3.4 Website and Digital Use

When you visit our website or use our booking systems, we may collect:

IP address
Browser and device information
Usage data

This helps us improve our website and services.

3.5 Data from Third Parties

We may receive personal data from third parties, including:

A person booking on your behalf
Payment providers or banks to process transactions

4. Special Categories of Data

In some cases, we may process sensitive personal data, such as:

Health-related information
Dietary requirements
Accessibility needs

This is only done when necessary to deliver your tour experience. Where required, we will obtain your explicit consent.

5. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (to deliver the services you booked)
Consent (e.g. for newsletters or marketing)
Legal obligations (e.g. accounting and tax requirements)
Legitimate interests (e.g. improving services, customer experience, and communication)

Where processing is based on your consent, you have the right to withdraw that consent at any time.

6. How We Use Your Data

6.1 Booking and Service Delivery

We use your data to:

Process and confirm bookings
Arrange accommodations, transport, and experiences
Coordinate with local guides and service providers
Issue travel documents and itineraries
Manage payments

6.2 Communication

We use your contact information to:

Send booking confirmations
Provide travel updates and important information
Send itineraries and documents
Notify you of changes or relevant details

During your trip, we may contact you via email or SMS regarding schedules, weather conditions, or other important updates.

6.3 Marketing

If you have opted in, we will send newsletters and promotional content. You may unsubscribe at any time. You also have the right to withdraw your consent at any time.

6.4 Legal Compliance

We may process your data to comply with legal requirements, including accounting, tax, and safety obligations.

7. Sharing of Personal Data

We may share your personal data when necessary with:

Local guides, accommodation providers, and activity partners
Transport providers and tour collaborators
Payment service providers and financial institutions
IT systems and booking platforms
Public authorities when legally required

We ensure that all third parties process your data securely and in accordance with applicable laws.

We do not sell or rent your personal data to third parties.

7.1 International Data Transfers

We primarily process your personal data within the EU/EEA.

In some cases, certain service providers (such as booking systems, payment providers, or IT services) may process data outside the EU/EEA. In such cases, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws, such as standard contractual clauses.

8. Photography and Media

During tours, photos and videos may be taken for promotional purposes, including use on our website, social media, and marketing materials.

By participating in our tours, you may appear in such content.

If you prefer not to be included, you may inform us in writing before the start of your tour, and we will respect your preference.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website usage.

You can control or disable cookies through your browser settings.

10. Data Retention

We retain your personal data only as long as necessary:

To provide our services
To comply with legal obligations

Typically, we retain data for up to 5 years after the end of the customer relationship, in accordance with accounting and legal requirements.

11. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

We use secure systems, including third-party platforms and cloud services, to manage bookings and payments.

11.1 Automated Decision-Making

We do not use automated decision-making or profiling in relation to your personal data.

12. Your Rights

Under applicable data protection laws, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict processing of your data
Object to processing based on legitimate interests
Request data portability

To exercise your rights, please contact us at info@isleborn.com.

We will respond within one month.

13. Complaints

If you have concerns about how we process your data, please contact us first so we can resolve the issue.

You also have the right to lodge a complaint with the Faroese Data Protection Authority:

Dátueftirlitið
Postsmoga 300
Tinganes
110 Tórshavn
Faroe Islands

Phone: +298 309100
Email: dat@dat.fo

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated effective date.

15. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Isleborn Tours
Fjalsvegur 32
Vestmanna
Faroe Islands

Email: info@isleborn.com